Frequently Asked Questions

All patients are welcome to contact our Patient Services Representatives during regular working hours to have their questions answered. For your convenience, we have listed here many of the questions we receive most often with our responses, please feel free to contact us.

New Patients

What Insurances are Accepted? Some insurances are accepted. Please contact the office to validate your insurance is accepted for the service(s) you are requesting.

In general, Tricare West covering veterans and the military community is accepted.

Our services are Health Savings Account (HSA) and Flexible Spending Account (FSA) eligible.

We accept cash (credit or debit card) and/or our Membership plan.

We are happy to supply medical receipts for self submission to your insurance provider.

Patient financing options are available through AdvanceCare.

Is there a cancellation policy? Yes.
A download of our cancellation policy is available.

Do I need to bring anything to my first visit? Yes.

  • Photo ID
  • Medications and/or vitamins you are taking
  • Forms, testing results or xrays from other providers
  • Insurance card / information
  • New Patient Information Form

Dr. Nancy holds a Doctorate as a Nurse Practitioner. What does this mean? Quality, experienced and board certified medical care with thoughtful savings. One study compared the costs of care for two primary care problems and found that the cost of care given by Nurse Practitioners was 20% less than the cost of care given by physicians.

Existing Patients

I received a bill and have a question. Who can I contact? Our billing department is ready to help you during business hours. Telephone 480.669.6452 or contact us.

Why do I need a referral from my primary care provider to see a specialist?  Dr. Nancy is both a primary care provider and specialist. If you are insured by an HMO or in some cases a PPO and Dr. Nancy is not a preferred provider,  your health plan will probably require a referral for specialist care. Your primary care physician is your central contact for all medical concerns as this allows for continuity of care for members and allows a central location for medical records. Referrals are typically processed within 1-2 days, except in urgent situations, and you will be notified by mail when the referral has been processed.